1. Overview
NovaLineDigital LLC is committed to providing high-quality digital products and assets to our customers. This Fulfillment Policy outlines how orders are processed, delivered, and supported.
Our goal is to ensure a smooth and transparent purchase experience that aligns with industry best practices and Stripe’s terms of service.
2. Digital Product Delivery
All products sold on our website are digital and delivered instantly upon successful payment. This includes (but is not limited to):
- Notion templates
- Google Sheets tools
- Digital bundles (ZIP, PDF, or cloud-hosted files)
- Online toolkits, frameworks, and growth resources
After your payment has been confirmed, you will receive:
- An on-screen confirmation
- An email receipt
- A download link or access instructions delivered to your email
If your digital product has not been delivered within 15 minutes, contact our support team at:
Please include your order number for faster assistance.
3. Order Confirmation
Once your order is placed, you will automatically receive an email that includes:
- Product details
- Payment summary
- Download link(s) or access instructions
If you do not receive the confirmation email, please check your spam/junk folder or reach out to our support team.
4. Failed or Delayed Deliveries
In the rare case of a delivery issue (email errors, server delays, etc.), we will manually resend your download link or access credentials within 12 hours of support contact.
If the issue persists, we will provide an alternative secure delivery method, such as:
- Direct file transfer via email
- Temporary cloud-hosted access link
5. Refund Eligibility
All digital sales are covered by a 14-day conditional refund policy.
Refunds are granted only if:
- You did not receive your product within 24 hours and support has confirmed the delay.
- The product is defective, corrupt, or missing essential files.
- A duplicate purchase was made in error.
Refunds will not be granted for:
- Change of mind after purchase
- Incompatibility with software not listed in the product description
- Claims made after significant use or download of the product materials
Please review our full Refund Policy before submitting a refund request.
6. Customer Support
We take customer satisfaction seriously. If you experience any issue accessing your order, downloading files, or using your product, please contact us:
📧 Email: support@novalinedigital.com
⏳ Response time: 12–24 business hours
7. Contact Information
NovaLineDigital LLC
8206 LOUISIANA BLVD NE, STE A #7577
ALBUQUERQUE, NM 87113
United States